- Relationship Management
Have you ever been told, “You aren’t listening to me?” Have you found it more difficult to listen well as demands increase in your life and the pace quickens? The impact of distracted and unfocused listening is often problematic and damaging to productivity levels and relationships. Listening is one of, if not the most powerful, ways we communicate. Listening skills account for at least 75% of communication interactions and are a key factor leading to success or derailment in business transactions.
Whether or not someone feels truly heard and understood has a quantitative and qualitative impact on the clarity of communication, trust, defensiveness, and, thus, personal and professional effectiveness. As we become more aware of and attentive to how we listen, the relationships in all areas of life begin to strengthen and become more collaborative. Through a helpful assessment tool and immediately applicable discussion and activities, class participants will address their unique habits and improve listening skills in three key listening dimensions: staying focused, capturing the message, and helping the speaker.
- Uncover barriers and obstacles to focused listening
- Assess your own listening style and approach
- Apply the skills of following, reflecting, and attending in a variety of listening situations
- Practice ways to become a less distracted and a more engaged listener in diverse situations
All levels of professional and management personnel who wish to assess and improve their listening skills
Employers Council staff
In addition to the standard on-site rate, there is a $20 per-person materials fee.