HR Competencies

  • Critical Evaluation


To provide comprehensive, hands-on training and practical experience for conducting effective workplace investigations, and to prepare you for the types of “real world” challenges that can, and do, arise. Proper investigations can help deflect legal liability stemming from employee issues of all types, but must be conducted by trained, experienced professionals. This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion to help you develop and/or hone all your investigation skills. Participants will practice issue-spotting, interview documentation, and strategies for handling all common, yet difficult, investigation issues.


  • Legal issues and framework for EEO investigations
  • When, what, and why to investigate
  • Recognizing/addressing difficult investigation issues
  • Managing aggressive complainants/accusations
  • Questioning strategies and skills
  • Managing evasive/uncooperative witnesses
  • Analysis and Credibility Assessment
  • “He/she said” disputes
  • Structure and content of investigation reports
  • Following up with parties/appropriate action

Designed For

Human Resource directors, business owners or CEOs, risk managers, and anyone who might conduct internal workplace investigations


Class Details

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