HR Competencies

  • Relationship Management
  • Consultation
  • Communication

Overview on this Certification

Managers and employees often face conflicts involving performance issues, allegations of discrimination, personality conflicts, and clashing management styles. These disputes may involve individuals, groups, departments, or teams. In this course, you will learn and practice mediation skills including negotiation, framing and reframing, raising conflict constructively, dealing with deadlocks, working with attorneys and other advocates, and resolving ethical dilemmas. You will learn the mediation process and develop a clear understanding of the difference between arbitration, mediation, coaching, advocacy, and counseling. You will also learn to determine which types of cases are most appropriate for mediation.

After completing this 40 hour mediation course, participants will receive a Certificate of Completion from Employers Council. This Certificate will satisfy the entry-level training requirements of a Professional Mediator as defined by the MAC, the Mediation Association of Colorado. Many mediation panels, such as most community mediation programs in Colorado and the Federal Executive Board mediation panel, require a minimum of 40-hours of mediation training. Further, the premier national organization of mediators, the Association for Conflict Resolution, recognizes the 40-hour basic mediation class as an entry-level requirement for mediators.


Sources of Conflict

  • Managing relationship problems
  • Managing data problems
  • Dealing with value differences
  • Understanding and coping with structural problems
  • Dealing with competing interests

The Mediation Process

  • Preparing for mediation
  • The mediator’s opening remarks
  • Parties’ sharing of perspectives
  • Developing the list of issues to be addressed
  • Exploring issues in depth
  • Generating options
  • Evaluating options
  • Developing sustainable settlement agreements

Communication Skills for Mediators

  • Framing and reframing
  • Raising conflict constructively

Dealing with Deadlocks

  • Diagnosing the cause of the deadlock
  • Selecting an appropriate intervention strategy

Challenges in Mediating Workplace Cases

  • Dealing with allegations of racism, sexism, or agism
  • Responding to fears of retaliation
  • Mediating cases involving financial remedies
  • Mediating termination cases
  • Mediating cases involving sexual harassment

Cultural Issues in Mediation

  • Negotiating across cultures
  • Understanding how people from various backgrounds and cultures view conflict and the mediation process


Robin Amadei, Common Ground Mediation and Coaching, LLC

Class Details

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