HR Competencies

• Consultation
• Critical Evaluation​


Handling challenges creatively while producing results is key to your success and satisfaction. In this hands-on workshop you will address a real issue using your unique problem solving style and apply step-by- step technique to identify the bottom line, focus on the cause not just the symptoms, develop and explore options and select the best solution. The result: you will have both the confidence and a process to resolve issues, win support for your ideas, and put them into action!


  • Assess your problem-solving style and choose the mode most appropriate to the problem
  • Understand and resolve personality issues you face at work
  • Find the problem before it finds you
  • Identify the real problem and avoid wasting time, money, and energy on curing the symptoms
  • Generate a number of effective options to assure that the solutions you find are sound
  • Get past assumptions, mental blocks, and habitual types of thinking that limit your creativity
  • Make decision making the easiest part of the process
  • Translate the solution into practical strategies
  • Win support for your ideas

Designed For

All support staff seeking a practical, step-by-step approach to solving critical problems


Susan Wehrspann, Susan Wehrspann & Associates​


Class Details

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