Overview on this Certification

Our flagship Supervisory Skills Certificate Program is an intensive program that provides participants with a foundation of critical skills necessary to become an effective workplace leader.

Key Benefits

  • Interactive – Group discussion, situation analysis, and multiple other opportunities to experience concepts being taught (No boring lectures!)
  • Immediate application – Participants practice concepts in seminar that they can use the very next day
  • Continuous learning – Classroom experience is supplemented by take-home reading and skill-application assignments
  • Peer learning opportunities – Exchange ideas and experiences with other participants in diverse industries
  • Minimal work disruption – Meets once a week for five weeks (rather than consecutive days)

Session Descriptions

Day 1: Art of Leadership
Which leadership behaviors produce the most desirable results? This question has long been pondered by politicians, military leaders and business leaders. This session will explore leadership from the perspectives of theory, data-based research, history and the experience and insights of course participants. Our study will identify desired leadership results and the behaviors and perspectives required to obtain those results.

Day 2: Collaboration and Teams
Organizations seek to boost productivity and employee participation through more effective groups or teamwork. What is often not understood, though, is that disagreement and contest can actually help teams achieve optimal outcomes—provided the team members have the necessary skills. In this session, participants will learn these skills by completing the DiSC assessment to better understand their interpersonal style and then use that understanding to solve a hypothetical situation, both individually and as a team.

Day 3: Managing Workplace Conflict
Conflict is inevitable in any group or organization, and may actually be an asset by providing opportunities for creativity, collaboration and improvement. This session emphasizes the skills needed to effectively and productively manage conflict by understanding one’s emotions and conflict styles and understanding each individual’s issues, positions and interests. Completing the Thomas-Kilmann Conflict Mode instru- ment will provide participants insights into their particular styles of addressing conflict.

Day 4: Decision Making
We usually attribute flawed decisions to incompetence, inexperience, lack of intelligence or intentional deception. But the reality is that it is not these factors that cause faulty decisions. In this session, we will examine why people and organizations make poor decisions. We will delve into some cognitive psychology, group dynamics and theories of organizational culture—examining decision making at three levels: Individual, Group and Organizational.

Day 5: Leading Change
This session helps managers better understand the nature and necessity of change, its impact on people and how to meet the challenge it presents. Participants learn strategies that help accelerate the change process, increase acceptance, and minimize a decline in productivity. Emphasis is placed on coaching and leading a team through a complex change situation.

Certificate Requirements

Participants will receive their Certificate upon completing all five (5) sessions.

Who Should Consider this Program

Those who currently supervise or manage others


Van Potter, M.Ed., Lodestar Inc.


Price includes text book and supplemental workbook


Class Details

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