Those in administrative, support, and internal customer service jobs increasingly have more responsibilities as the workplace struggles “to do more with less.” It is critical for support personnel to be skilled in a variety of organizational, communication, and influence techniques. Emphasis for this certificate is placed on how support staff can work more effectively with supervisors, colleagues, and customers (internal and external) while meeting organizational goals and their own developmental needs
Who Should Attend
All levels of support staff and administrative assistants.
Complete all of the required core classes listed below. For further information about our certificate programs or for those completing the certificate requirements to request their certificate, please contact Registration at 800.884.1328 or email Registration@EmployersCouncil.org.